Capvolt
Capvolt
0412 759 847Get Funded

Privacy Policy

Last updated: February 2025

1. Introduction

CapVolt Funding (CLUNES EMPIRE NO 1 PTY LTD, ABN 29 648 789 333) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

  • Identity information: name, date of birth, driver's licence details
  • Contact information: email address, phone number, business address
  • Business information: business name, ABN/ACN, business structure, time in business, annual revenue
  • Financial information: bank statements, financial statements, details of existing debts
  • Technical information: IP address, browser type, device information, website usage data
  • Marketing information: your preferences for receiving marketing communications

3. How We Collect Information

We collect personal information:

  • Directly from you when you fill out forms on our website
  • When you contact us by phone, email, or other means
  • From third parties such as credit reporting bodies (with your consent)
  • Through cookies and similar technologies on our website
  • From publicly available sources

4. How We Use Your Information

We use your personal information to:

  • Assess your finance application and match you with suitable lenders
  • Communicate with you about your enquiry or application
  • Submit your application to lenders on our panel
  • Provide ongoing service and support
  • Comply with our legal and regulatory obligations
  • Send you marketing communications (where you have consented)
  • Improve our services and website

5. Disclosure of Information

We may disclose your personal information to:

  • Lenders: We share your information with lenders on our panel to assess your application
  • Service providers: We use third-party services for CRM, email marketing, and website analytics
  • Professional advisers: Our accountants, lawyers, and other professional advisers
  • Regulatory bodies: Where required by law

We do not sell your personal information to third parties for marketing purposes.

6. Credit Reporting

As a commercial finance broker, we may access credit information about you from credit reporting bodies to assess your application. By submitting an application, you consent to us accessing this information.

Note: As we only provide business-purpose finance, the credit reporting provisions of the Privacy Act that apply to consumer credit do not apply to our services.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

  • Using SSL encryption on our website
  • Storing data on secure servers
  • Restricting access to personal information to authorised personnel
  • Regularly reviewing our security practices

8. Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience and for analytics purposes. We use:

  • Essential cookies: Required for the website to function
  • Analytics cookies: Help us understand how visitors use our site (Google Analytics)
  • Marketing cookies: Used for advertising purposes (Meta Pixel, Google Ads, LinkedIn)

You can control cookies through your browser settings, but this may affect website functionality.

9. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct any inaccurate information
  • Complaint: Lodge a complaint if you believe we have breached your privacy
  • Opt-out: Unsubscribe from marketing communications at any time

10. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. After this period, we securely delete or de-identify your information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

14. Complaints

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC):

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